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LEASING
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What does Individual Leasing mean?
Each resident signs their own lease for their specific bedroom. So, if a roommate moves out, the other residents are not responsible for that person’s rent.
Please note that common areas are a shared space. Please note that utilities are not included – utility packages are $69. -
What are rental installments? Why is my rent not prorated?
A rental installment is a payment made as part of a series of payments. To simplify the billing process, we divide the entire sum of the housing contract into EQUAL installments. Instead of reducing the first installment and increasing the remaining installments, all installments are equal. These installments are factored into the start and end dates of the lease, including proration.
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How do I pay my rent and when is it due?
Rent is due the first of each month and may be paid online through the resident portal by ACH, debit, or credit card. NO CASH ACCEPTED. Convenience fees may be charged for online payments. Late fees vary by property. Refer to your Housing Contract for more information.
MAINTENANCE
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What if I need something repaired in my apartment?
Our onsite, professional maintenance team would be happy to help you. We will need some details, so be prepared to provide specifics with your requests. You may submit a service request in the following ways:
Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community, and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during regular business hours, and a team member will gladly enter your service request. If it is after business hours, you can leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e., door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
PARENTS
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How do I pay rent and when is it due?
Rent is due the first of each month and may be paid online through the resident portal by ACH, debit, or credit card. NO CASH ACCEPTED. Convenience fees may be charged for online payments. Late fees vary by property. Refer to your Housing Contract for more information. Please note that utilities are not included – utility packages are $69.
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What if something needs repairing in the apartment?
Our onsite, professional maintenance team would be happy to help you. We will need some details, so be prepared to provide specifics with your requests. You may submit a service request in the following ways:
Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community, and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during regular business hours, and a team member will gladly enter your service request. If it is after business hours, you can leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e., door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
GENERAL
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What should I bring to my new apartment?
While the furniture and appliances are included, below is a guide to help you with the personal belongings that you will need to provide:
COMMON AREA: Electronics and corresponding cords/adapters, décor, trash can, trash bags, pots and pans, plates, cups, eating/serving utensils, coffee maker, cleaning/disinfecting supplies, dishwasher detergent, laundry detergent, etc.
BEDROOM: Linens, pillows, mattress pad, towels, toiletries, shower hooks and curtains, trash can, décor, electronics and corresponding cords/adapters, and anything else that makes you feel at home.
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Do you allow pets?
Yes, we are pet friendly, but no more than 2 pets per unit. There is a $250 Non-Refundable Pet Deposit and a 20/month Pet Rent.
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Do you allow smoking?
Per our policy, we do not allow smoking in any of our facilities and units.
